Next-Gen Service: How AI is Transforming Customer Care reveals how technology is reshaping the way businesses connect with their customers. In today’s AI-driven world, customer service isn’t just support—it’s a strategic advantage that drives loyalty and growth.
Drawing on 35+ years of leadership in IT services and executive coaching, Adip Roy blends timeless service principles with modern innovations. He explains how tools like chatbots, predictive analytics, omnichannel platforms, and real-time feedback can enhance customer experiences while keeping the human touch alive.
With real-world case studies and practical frameworks, this book shows how to measure satisfaction (NPS, CSAT, CES), build emotionally intelligent teams, and create a culture of continuous improvement.
You’ll learn:
- How AI is transforming service models worldwide
- Strategies to boost loyalty, profits, and brand value
- Tools to future-proof your customer engagement
Perfect for business leaders, startup founders, CX professionals, and educators, Next-Gen Service is your roadmap to delivering excellence in a rapidly changing, customer-first world.
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